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Thank you for visiting our website. Please contact us to request more information about our products and services or to provide feedback about our website. We usually respond within the same day. For the X-Treme bikes warranty only, you can call customer service support at 253-777-0690 between 8am-5pm M-Thurs PST. For any other inquires you can fill out the forms below or contact us directly at electrobikeworld@hotmail.com